Keen Vibrates Too Much or Not Enough
Keen Vibrates Away from Trained Area
When you train Keen for your gesture, it is looking for two things - the specific motion of your wrist, and the angle of your wrist with reference to the vertical pull of gravity. Keen does not know where your head is, where your arms are, or where the ground is. If Keen vibrates at a different location away from your trained area, your wrist is likely in the same angle with gravity as it was at the point of your trained gesture, and your wrist is making a similar motion as it did when you trained Keen.
When this happens, please try the following:
1. Delete the trained gesture and retrain it using a slightly bigger wrist motion during training so that when your wrist is in these other locations Keen won't sense a match.
2. When Keen vibrates in these other locations, open your app and narrow the Zone Range setting until the vibration stops. Then make sure Keen still catches your true gesture at the new settings. You may need to repeat this exercise a few times until you reach a satisfactory setting. We likely won't be able to eliminate all false detection, but most people should be able to achieve an optimal balance. Remember, even false detection helps you develop awareness of your hand position.
3. You might also consider using the snooze feature if it's appropriate. Hold the button down for two vibrations (approximately 3 seconds), and it will stop vibrating for the snooze duration time, set to 7 minutes in the app. The "snooze duration" is the period of time for which it will go to sleep. You can bring it out of sleep by holding down the button for two vibrations again at any time when it is asleep, and you can adjust the snooze length in the app.
Keen Seems to Vibrate Continuously
Keen Does Not Vibrate
After being fully charged, you should feel a vibration when you press Keen's button. If you do not feel a vibration when pressing Keen's button, please open a support ticket at email@example.com