Keen Does Not Connect to Mobile App

When you open Keen's mobile app, your Keen should appear on the Manage Bands screen after being fully charged.  If you do not see your Keen, swipe down on the screen to refresh the screen (if you are using an Android, you must swipe down BELOW all text.  If you still do not see your Keen, please try the following:


1.  Force-quit the Keen mobile app, then disable and re-enable your Bluetooth.  Re-open the app and swipe down on the screen to see if your Keen appears.
2. If that doesn't work, try uninstalling and reinstalling the Keen mobile app. Please note this will erase your tracked data, but the gestures you trained should still be saved. Re-open the app and swipe down on the screen to see if your Keen appears.
3.  If that doesn't work, try resetting your Keen to factory defaults.  Please note this will erase your trained gestures, and you will need to train them again.  Press and hold the button on your Keen for 20 seconds.  You will feel four distinct vibrations: one immediately, one after 3 seconds, one after 10 seconds, and one after 20 seconds.  Then release the button, insert the USB noticing the charge light, then remove the USB.  Keen is now reset to factory defaults.  Re-open the app and swipe down on the screen to see if your Keen appears.


If your Keen still does not appear in your app after these actions, please open a support ticket at support@habitaware.com


Keen Does Not Train


Please force quit the app and then open it again.  Then please try the following:


Reset your Keen.  To do this, connect your Keen to your USB cable and observe the light "fade" in and out to indicate it is charging.  Wait for 5 seconds, then remove the USB cable.  This will reset your Keen, and then you can try to train it again.


Completely reset your Keen to factory default.  If after trying the above you are still experiencing issues, you can reset your Keen to its factory default state.  Press and hold the button on your Keen for 20 seconds.  You will feel four distinct vibrations: one immediately, one after 3 seconds, one after 10 seconds, and one after 20 seconds.  Then release the button, insert the USB noticing the charge light, then remove the USB.  Your Keen is now reset to factory defaults.  Now try training again.  


Force into update mode.  If after trying the above you are still experiencing issues, you can try forcing your Keen into update mode.  Do this by plugging in your Keen.  Then press and hold the button and while you are holding the button down, unplug the USB from Keen.  Now try training again.  


If that does not seem to work, plug in your Keen while holding down the button, unplug the Keen then release the button.  This will wipe out any data, and force a software update.  Now  you can update the app if you have not already, and set it up and train it again.


If you still cannot train Keen after these actions, please open a support ticket at support@habitaware.com


Keen Does Not Track My Behavior

In order for the app to register your behavior for tracking, Keen’s button must be pushed. When Keen indicates you're doing your gesture, please be sure to press Keen’s button until you feel a slight vibration, which should register it in the app.  Do not hold the button down too long, because two vibrations means it is in snooze mode.

If you have been pushing the button, and you’re not seeing the data in the app, Touch the band icon, go to the Manage Bands screen, choose left or right, (green).   Pull down on the screen to make sure the app is connecting to your Keen, which should bring the data into the app. If you are using an Android device, be sure to pull down UNDERNEATH all text, and it can take a few pulls for the app to connect sometimes. Keen will not track more than one event per minute, so if you are pushing the button more often than once per minute, expect to see only one recorded event.


If you happened to have deleted your streaks, it automatically turned off the data tracking.  If you decide you do want to track, make sure data tracking is enabled - you do this by going to Manage> tap your band (now you are in Keen Overview) and make sure Track Data (Data Sync) is enabled (on).


The screen here shows it is NOT enabled:  


If you still do not see your tracked behavior after these actions, please open a support ticket at support@habitaware.com.


Cannot Download Keen App

If you are attempting to download the Keen App from the Google Play Store or Apple Store, and cannot find it, or it is not loading for you, please open a support ticket at support@habitaware.com.