Keen Does Not Connect to Mobile App

When you open Keen's mobile app, your Keen should appear on the Manage Bands screen after being fully charged.  If you do not see your Keen, swipe down on the screen to refresh the screen.  If you still do not see your Keen, please try the following:


1.  Force-quit the Keen mobile app, then disable and re-enable your Bluetooth.  Re-open the app and swipe down on the screen to see if your Keen appears.
2.  If that doesn't work, try uninstalling and reinstalling the Keen mobile app.  Please note this will erase your tracked data, but the gestures you trained should still be saved.  Re-open the app and swipe down on the screen to see if your Keen appears.
3.  If that doesn't work, try resetting your Keen to factory defaults.  Please note this will erase your trained gestures and you will need to train them again.  Press and hold the button on your Keen for 20 seconds.  You will feel four distinct vibrations: one immediately, one after 3 seconds, one after 10 seconds, and one after 20 seconds.  Then release the button, insert the USB noticing the charge light, then remove the USB.  Keen is now reset to factory defaults.  Re-open the app and swipe down on the screen to see if your Keen appears.


If your Keen still does not appear in your app after these actions, please open a support ticket.  


Keen Does Not Train

If you receive a "Training Timeout" message during training, please try the following:


1.  Force-quit the Keen mobile app.  

2.  Reset Keen by connecting it to its charging cable and observe the light fade in and out to indicate it is charging.  Wait 5 seconds, then remove the charging cable.  This will reset the device and you can try training Keen again.

3.  If that doesn't work, try resetting your Keen to factory defaults.  Please note this will erase your trained gestures and you will need to train them again.  Press and hold the button on your Keen for 20 seconds.  You will feel four distinct vibrations: one immediately, one after 3 seconds, one after 10 seconds, and one after 20 seconds.  Then release the button, insert the USB noticing the charge light, then remove the USB.  Keen is now reset to factory defaults and you can try training again.  

4.  If that doesn't work, force Keen into update mode.  Connect Keen to its charging cable and observe the light fade in and out to indicate it is charging.  Then press and hold Keen's button and while you are holding the button down, unplug the charging cable from Keen.  Now try training Keen again.  


If you still cannot train Keen after these actions, please open a support ticket.


Keen Does Not Track My Behavior

In order for the Keen mobile app to register your behavior for tracking, the button on your Keen must be pressed.  When Keen indicates you're doing your gesture, be sure to press the button on Keen until you feel a slight vibration, which should register it in the app.  If you have been pressing the button and you’re not seeing the data on the Me Screen in the app, go to the Manage Bands screen.  Swipe down on the screen to make sure the app is connecting to your Keen, which should bring the tracking data into the Me Screen in the app.


If you still do not see your tracked behavior after these actions, please open a support ticket.


Cannot Download Keen App

If you are attempting to download the Keen App from the Google Play Store and cannot find it, please open a support ticket.